Oceana Hotels - View

Careers

Oceana Hotels - View

The Winning Team

At Oceana Hotels we aim to win! If you are driven to succeed and have a passion for delivering outstanding customer experiences then we want to hear from you.

As a hotel group, we are forward thinking, constantly embracing change to keep up with the times to ensure we deliver excellence. We look after our employees and always aim to promote from within where possible.

We offer a:

  • Friendly work environment
  • Bonus scheme on top of a competitive salary
  • Full training given
  • Uniform
  • Complimentary meals on duty
  • Discounted rates for friends and family
  • 20% staff discount in Oceana day spa
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hotel

Career Opening: Front Office Supervisor

We are looking for a Front Office Supervisor to join our award-winning team at the Cumberland.

Purpose of the post:

Finding a successful candidate who will have excellent leadership and communication skills. You will have a proven record of developing and overseeing a team of staff. A minimum 1 Year experience as a Front Office manager would be of advantage.

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hotel

Career Opening: Restaurant Hostess

We are looking for a restaurant hostess to join our award-winning team.

Purpose of the post:

To ensure that all guests arriving at the Restaurant are greeted warmly and professionally and to assist with the smooth operation of all the Restaurant functions including answering the phone, taking reservations and assistance with service if required.

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hotel

Career Opening: Central Reservationist

We are looking for a central reservationist to join our award-winning team. Send your resume and cover letter to: PGreen@oceanahotels.co.uk

Oceana Hotels & Restaurants is a group of unique Resort Properties in Bournemouth, UK. Oceana Hotels are growing and leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels in Bournemouth. Oceana Hotels are dedicated to continuing its tradition of providing exceptional guest experiences across Europe region. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

  • Job brief

As a Central Reservationist, you will serve as the first line of inquiry for room reservations within one of our hotels. You will be responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Hours 42.5 hours per week, 5 days a week

Salary Range: Negotiable as per experience

Overall ObjectiveWorking as part of the Central Reservation team, to take reservations for the Oceana Collection of Hotels. You will work with customers to determine their needs and build repeat and expand business and achieve targets and budgets.

Close working relationship: Revenue Manager, Sales, Hotel Receptions, Duty Managers, Accounts, Sales Manager

Duties & Responsibilities:

*

To promote the Properties at all times in a professional manner to the high standards required by Oceana Hotels.

To meet given targets and assist in the delivery of the company budget

To work alongside the Corporate Sales Manager and Reservations Manager and to assist in maximising occupancy, meetings and events throughout the year in the central properties

To ensure that the current business held by the Central properties is under constant review and is replaced with more profitable, higher tariff business where possible but with careful regard to longstanding existing business.

To be fully aware of all hotel services and activities.

To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock, cash and property.

To be aware of and strictly adhere to fire procedure precautions and bomb threat procedures as laid down by the hotel and company in order to satisfy statutory legislation.

To attend training when required

To be fully aware of and comply with hotel and company rules and regulations as identified in the Staff handbook.

Develop good understanding of each of the Oceana Collection properties to maximise occupancy and average room rate

Respond customers enquiries in a courteous and professional manner

Answer telephones, in line with the Company and Department standards.

Promote effective communication within the department by being receptive to issues communicated to you and to ensure that you pass on all relevant communications from colleagues or guests to the appropriate person.

Focus on converting the enquiry to a confirm booking

Commitment to deliver a high level of customer service

Working on 2 PMS systems

Making sure all the information is kept clear and proper communicated to all departments concerned so that guest receive the required service when checked in

Understanding of payment methods and processing bookings

Balancing the days taking, between the PMS and PDQ machines

Making sure the hotels are aware of any changes to reservations, meal booking, and dates etc

Making sure that all reservations are entered correctly for accurate statistics

Have a good understanding of promotions, offers and special events rates

Assist and train Hotel receptions with changes in bookings when the desks are under pressure

Adhering to GDPR policies

Fully aware of and adhere to Health and Safety and fire procedures

Maintain good communication and working relationships with all hotel departments

Requirements

Excellent communications skills, fluent spoken English and pleasant phone manners

Previous experience in reservations/front office or an equivalent combination of education and experience would be ideal.

Hands on experience with office machines and computers

Knowledge of customer service and office management

Problem-solving, handling complaints and ability to work under pressure

Working knowledge of Hotel Perfect is a plus

High School diploma; additional certification is a plus

Benefits

Competitive salary

Excellent training and development opportunities

Meals and uniform provided as per company policy

Bonus Scheme on achieving targets

Excellent career progression opportunities within a successful growing business

Discounts on Oceana Day Spa, overnight stays and dinning across the Oceana Hotels Group

Job Type: Full-time

Experience:

Customer Service: 1 year (Preferred)

Hotel Reservation: 1 year (Preferred)

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Oceana Hotels - Exterior

Career Opening: Receptionist

We are looking for and experienced receptionist to join our award-winning team. Send your resume and cover letter to: sales@oceanahotels.co.uk

What job entails:

  • Answering internal and external calls
  • Taking Hotel reservations
  • Inputting bookings into the systems (Hotel Perfect)
  • Taking/processing payments for various aspects of the business
  • Up-selling our facilities at all times
  • Monitoring availability
  • Preparing and checking reports
  • Dealing with enquiries and special requests
  • Closely liaising with reception teams
  • Assisting the sales department
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hotel

Career Opening: Night Porter

We are looking for a Night Porter to join our award-winning team.

Duties and Key Responsibilities

  • carry out and follow up on security checks as laid down by Management
  • train new night porters in the hotels policies and procedures
  • Ensure that all areas of the hotel are kept in a clean manner
  • Present a warm welcome, and a speedy, efficient service
  • Communicate effectively with customers and colleagues
  • Carry out light maintenance jobs
  • Check the function sheets, checklists and handover book on a daily basis
  • To cover any other duties as required by the Manager, which are necessary to ensure the smooth operations of the Hotel
  • To promote the Hotel in a positive manner
  • Perform any related security duties as required overnight
  • To act in accordance with all health and safety, Hotel and Stadium security, Emergency procedures and manage the instigation of these as required
  • Record and report any unusual occurrences or problems arising to the Duty Manager and take appropriate action
  • Handle, follow up and communicate any comments or complaints - pass on to duty manager
  • Professionally answer all telephone calls, including external and internal calls
  • Check in late arrivals and check out early departures in line with hotel procedures
  • Set up conference rooms to the required standard and assist other departments as necessary
  • Ensure that wake up calls are made promptly
  • Deliver newspapers to guest bedrooms
  • Take room service orders, prepare the food and drinks and deliver to guests
  • Provide bar service after the late shift team members have finished their shift
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