At Oceana Hotels we aim to win! If you are driven to succeed and have a passion for delivering outstanding customer experiences then we want to hear from you.
As a hotel group, we are forward thinking, constantly embracing change to keep up with the times to ensure we deliver excellence. We look after our employees and always aim to promote from within where possible.
Oceana Hotels have a great opportunity for a confident, happy and pleasant person, who loves to sell, and loves to see the benefits of creativity . You will join our close knit team in Central Sales and be responsible for your own events from start to finish.
19K-20K Plus Uniform, Company Benefits and Meals BH1 3AF, Bournemouth
Oceana Hotels have a great opportunity for a confident, happy and pleasant person, who loves to sell, and loves to see the benefits of creativity . You will join our close knit team in Central Sales and be responsible for your own events from start to finish
The positions is 5 days per week , and includes a Saturday and the very occasional Sunday for Air Show or Exhibitions and hours are between 8.30am and 8pm
The applicant should have previous Sales Experience, and preferably in the Hotel/Hospitality industry As a Meeting and Events Sales Coordinator We want you to be part of a dedicated and diverse team working together to provide great hospitality to our guests in the MICE department. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
Customer focus and a people loving person is essential for this role We love applicants who,
are Self-motivated as you will on occasion be working alone to meet your productivity and standard targets. are Flexible in their work, to be able to see an event through from start to finish , including some shift patterns and weekends Have incredibly high quality and service standards, both with clients and in the operation are Service and customer focused, who can feel comfortable with all types and ages of guests, be on time with appointments and give the highest standard of service
The Role -Assisting the Sales Manager and team with all processing of payments, updating spreadsheets and the general admin of bookings including typing up confirmations and contracts. You will also assist with all meeting and event enquires including weddings and functions, whether they arrive by Facebook, Twitter, E-mail, phone, fax walk in at the Front Desk. Be responsible for managing your accounts, and keeping the department informed with accurate and relevant information as well as producing any reports that are required in order to measure progress and opportunity Ensure the function/Event sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail, and able to present these at the weekly Head of Departments Meetings Daily & Correct billing. Investigate any queries with regards to charges and billing. Ensure all brochure requests, information and relevant details requested by clients are sent out within 24 Hours Capable of keeping your files current, tidy and GDPR compliant as per company policy Attending weekly HOD meetings and Monthly sales Strategy Meetings Identify and pursue new sales leads, chase and secure the lead with the guidance of the Sales Manager. You will host events including the Air Show, Tribute nights and all other types of events within our group of hotels. Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all times Take the lead for ensuring that all site inspections are fulfilled professionally, on time and with the properties looking their best Be familiar of associate hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up Maintain high standards of self presentation at all times in line with company uniform and grooming standards Actively participate in any training and personal exercises designed to improve standards and performance. In addition, you will be a people loving person, who enjoys customer interaction. You will be honest, smart in appearance and work well within a team. Your admin skills will be good, and knowledge of sale and marketing essential.
Job Type: Full-time
Salary: £19,000.00 to £20,000.00 /year
Experience: hotel, event: 1 year (Required)
Location: Bournemouth BH1 (Required)
Licence: Driving License (Preferred)
Language: good speaking & writing English (Required)